Please check your spam or junk folder, as emails may be filtered automatically. Flex emails are typically sent from notifications@withflex.com. If you still cannot find it, please contact support@withflex.com and include the email address used for your order.

This may occur when a cart includes both eligible and non-eligible items, when split payments are used, or when discounts or taxes are allocated across payment methods. Please contact us and we will review the charges and follow up with clarification or a correction if needed.

Yes. Sales tax on eligible items is covered by HSA or FSA funds. If your cart includes both eligible and non-eligible items or uses split payment, taxes are allocated proportionally based on item eligibility and payment method.

We recommend confirming eligibility with your HSA or FSA provider before purchasing, as employer-sponsored FSAs may apply restrictions beyond IRS guidelines. If you believe your claim was denied in error, please send us the response from your provider so we can review it with Flex and advise on next steps.

This depends on your specific FSA plan. Most FSAs require purchases to be made during the active coverage year, though some plans allow a short grace or submission window. HSAs are different and generally allow reimbursement at any time, even in future years. Please review your plan details to confirm.

It depends on your account type. HSA holders may submit an itemized receipt for reimbursement at any time. FSA holders typically must have made the purchase during the same calendar year as their coverage. For the smoothest reimbursement experience, we recommend using Flex at checkout for HSA or FSA purchases.

Yes, we use non-nano zinc oxide in our formulations.

Tallow delivers vitamins A, D, E, and K-nutrients known to support healthy,resilient skin. Its fatty-acid profile closely matches our own sebum, so itabsorbs readily and helps reinforce your skin's natural barrier.
We source from grass-fed cattle raised on regenerative pastures without
synthetic pesticides or fertilizers.
By using tallow that would otherwise go to waste as a by-product of the
food industry, we minimize waste and reduce pressure on land resources
compared to certain seed-oil production methods.

There is ZERO risk of Mad Cow Disease. We source our tallow from
Australia which has no record of the disease.
Additionally, our tallow goes through a rigorous purification process that
removes proteins and other impurities.

We ensure it undergoes a rigorous purification process to remove anyunpleasant odors. Instead, you'll find it has a subtle, pleasant natural scent

Our sunscreen is refined to remove any impurities that may cause
insect attraction.

Sky and Sol sunscreen is specially formulated to be non-comedogenic,meaning it won't clog your pores. In fact, tallow closely resembles thestructure of the oils naturally produced by our skin, so it's readily absorbedand extremely beneficial. However, everyone's skin is different. Werecommend doing a patch test before trying any new cosmetics.

Absolutely! It is formulated to provide broad-spectrum protection, whichmeans it effectively shields your skin from both UVA and UVB rays. UVArays can prematurely age your skin, causing wrinkling and age spots, whileUVB rays can burn your skin. Too much exposure to either can lead to
skin cancer.
Our active ingredient, non-nano zinc oxide, is a mineral that is highlyeffective at blocking out both types of harmful rays, keeping your skin safeand healthy under the sun. It's recommended by the FDA due to it's safety
and effectiveness.

Formulated with natural, skin-compatible ingredients free of harshchemicals, our formula is designed to be gentle on sensitive skin.Dermatologist-tested for use on children.

You can still select “Flex | Pay with HSA/FSA” at checkout and use a credit or debit card. Flex will email you an itemized receipt that you can submit to your HSA or FSA provider for reimbursement.

The most common reason is that you are logged into Shop Pay. Logging out of Shop Pay or completing checkout in an incognito or private browser window will allow all available payment methods, including Flex, to appear.

HSA and FSA cards function like debit cards. The most common reason for a decline is insufficient funds. Please contact your HSA or FSA administrator to confirm your balance and eligibility.

Please forward the request from your FSA provider to us. We will coordinate with Flex to help provide any additional documentation needed.